Responsible Gambling Policy

At Betflip we take responsible gambling seriously. We want play to be safe and controlled, and we provide practical tools and clear information so customers can manage their activity. If you ever feel gambling is becoming a problem, please use the controls below or contact a support organisation for confidential help.

Our player protection principles

We aim to protect vulnerable players by promoting safer play, offering self-help tools and responding to requests for account action quickly. We respect player privacy and handle any requests for restrictions or checks promptly and without judgement.

Activity-control tools

Customers can use a range of in-account controls to limit play and take breaks. These include deposit limits, loss limits, session time reminders and cooling-off periods. We encourage players to set controls that match their personal budget and lifestyle.

Deposit limits

Players can set daily, weekly or monthly deposit limits to control how much is placed into their account. Limits are changeable, but increases may be subject to a short waiting period to help prevent impulsive changes.

Loss limits

Loss limits help cap how much you can lose over a chosen period. These limits work alongside deposit limits and can be set for the same daily, weekly or monthly periods to keep overall activity in check.

Time limits and session controls

Set session timers or receive reminders after a set period of play. You can also choose to take short account breaks if you feel you need time away from gambling.

Self-exclusion

If you need a longer break, self-exclusion lets you block access to your account for a set period or permanently. During self-exclusion we will restrict account access and marketing contact. To request self-exclusion, contact our support team and follow the verification steps we require.

Signs of problematic behaviour

Watch for signs such as chasing losses, playing for longer than intended, borrowing to gamble, or neglecting responsibilities. If you, or someone close to you, notice these changes, consider using the controls above or seeking advice.

Practical tips for staying in control

Set strict deposit and loss limits, use session timers, avoid gambling when tired or stressed, and never gamble with money you cannot afford to lose. Regularly review your activity and adjust limits as needed.

Professional help and support organisations

If you need confidential help, please contact UK support services such as GamCare, BeGambleAware or NHS gambling support services. These organisations offer free advice, counselling and treatment options. If you need assistance using any of our safer gambling tools, contact our support team at [email protected].