Privacy Policy
This Privacy Policy explains how Betflip collects, uses and protects your personal information when you register, play or otherwise interact with our online casino and sportsbook services in the United Kingdom. We take your privacy seriously and describe here what we collect, how we use it, who we share it with and how you can exercise your rights.
Types of data we collect
We collect information that is necessary to operate your account, provide services, meet legal obligations and improve our site. This includes personal data, technical data and transactional records.
Personal data
Personal data may include your name, date of birth, address, email, telephone number, selected payment details and identity documents submitted for verification. We also keep account credentials and communication records relating to customer support and security checks.
Technical data
Technical data covers information about your device and connection such as IP address, device identifiers, browser type, operating system, screen size, referral source and location data where necessary for compliance or fraud prevention. We also use cookies and similar technologies to manage sessions and measure site performance.
Transactional data
Transactional data includes deposits, withdrawals, bets, wagers, game history, bonuses claimed, transactional timestamps and any messages or interactions that relate to account activity. This data is used for account management, dispute resolution and regulatory reporting where required.
How we use your information
We use your data to register and verify your account, process payments, provide our services, detect and prevent fraud, meet legal and regulatory obligations, and to provide customer support. We may also use aggregated, anonymised information for internal analytics and service improvement.
Data protection practices
Your information is stored securely and access is restricted to staff and processors who need it to carry out their duties. We use technical and organisational measures such as encryption, access controls and ongoing monitoring to protect data. Where we rely on third-party providers, we require contractual safeguards to protect your personal information.
Cookies and tracking technologies
We use cookies and similar tools for session management, functionality, analytics and advertising purposes. You can manage cookie preferences through your browser settings or via any cookie tool presented on our site. Disabling certain cookies may affect site functionality.
User rights
If you are a UK resident you have rights under data protection law, including the right to access, correct, restrict or erase your personal data, the right to object to processing, and the right to data portability where applicable. You can also withdraw consent for marketing at any time.
Access, correction and deletion
You can review and update some information in your account settings. For other requests, contact our support team at [email protected]. We may require proof of identity before fulfilling requests, for example when correcting personal details or deleting an account, and certain records may be retained where necessary for legal or regulatory reasons.
Information sharing and third parties
We share information with service providers that support our platform such as payment processors, game suppliers, analytics and fraud prevention services. We may also disclose data to law enforcement, regulators or courts where required by law. We do not sell your personal information.
Privacy policy updates
We may update this policy from time to time. Any material changes will be posted on the site and the date of the latest version will be visible. Continued use of our services after updates means you accept the revised terms.