General Terms and Conditions

These Terms and Conditions set out the rules for using Betflip and explain the relationship between our service and you as a user. They apply whenever you access our site, play games, place bets or use any of our features. By registering an account or continuing to use the platform you accept these terms and any other documents referred to within them.

Account responsibilities

You are responsible for keeping your account details secure and up to date. This includes your login, password and any payment details linked to your account. Do not share your account with others. We may suspend or close accounts where we suspect unauthorised access, fraud, multiple accounts or a breach of these terms. You must notify us immediately if you believe your account has been compromised.

Eligibility requirements

To use our services you must be of legal gambling age in your jurisdiction - typically 18+ - and able to form legally binding contracts. You must not be located in a country where access to or participation on the platform is prohibited. We reserve the right to refuse registration or to restrict activity from certain locations.

Acceptable platform use

Use the platform lawfully and only for personal, non-commercial purposes. Prohibited activity includes cheating, collusion, money laundering, using automated bots, attempting to manipulate games or promotions, and using multiple accounts to avoid limits or self-exclusion. We will investigate suspected breaches and may suspend or close accounts, withhold funds or take legal action where appropriate.

General bonus and promotion rules

Promotions, bonuses and free spins are subject to separate rules which form part of these terms. Bonus funds are typically subject to wagering requirements before withdrawal and may be restricted for specific games. Where a promotion has eligibility or time limits, those conditions apply. We may withdraw, change or cancel promotions at our discretion. Any specific promotion terms will be displayed at the time the offer is made.

Deposits and withdrawals

Payments may be made with a range of methods. Minimum deposit amounts and available payment options are shown in your account and may vary by country and currency. We carry out verification checks before approving withdrawals; this may include identity, address and source of funds documents. Processing times and limits can vary by method and may be subject to third-party fees. We may apply limits or additional checks to prevent fraud or to comply with legal obligations.

Dispute resolution

If you have a complaint, contact our support team at [email protected]. We aim to respond promptly and will review disputes in line with these terms. If a dispute is not resolved to your satisfaction, we will explain the next steps and any external escalation route available. Using the service does not remove your statutory rights under UK consumer law.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be communicated via the platform or by email where possible. Continued use of the service after changes are published constitutes acceptance of the revised terms. It is your responsibility to review the terms regularly.

Other important notes

We may require account verification at any time and may impose limits, time-outs or self-exclusion at your request. Responsible gambling tools are available; please use them if you need to manage play. For further help with gambling concerns, please seek local support services.