Customer Support Center
Our support team is on hand to help with questions, account-related issues, technical concerns or general feedback. Whether you need help with account verification, deposit or withdrawal queries, game troubleshooting or guidance on responsible play, we provide live chat for quick assistance and email for detailed enquiries. Phone support is available for urgent matters. Get in touch using the contact options below and a member of the team will assist you promptly for UK players at any time when needed.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat and email; in-session help available) |
| General enquiries | [email protected] (general questions and account info; reply within 24 hours) |
| Affiliate enquiries | [email protected] (partner and marketing enquiries; Mon-Fri responses) |
| Phone | +44 20 7946 1538 (phone support Mon-Fri; voicemail out of hours) |
| Working hours | Mon-Fri, 09:00-18:00 |
Email Support
Email is our preferred contact method for detailed requests, account queries or any issues that require documents or explanations. Please use [email protected] with a clear subject line and include up-to-date contact details and your account ID to avoid delays. We aim to respond promptly and may request verification documents by email to resolve your case.
Submit Your Inquiry
Response Time
Our support team aims to respond to most enquiries within one business day. Simple requests are usually dealt with quickly, while complex cases such as identity checks, payment investigations or regulatory matters may take longer depending on their nature. We’ll keep you updated on progress and provide estimated timeframes if additional information or specialist review is required.
Feedback
We'd love to hear from you. Please share any feedback, suggestions or ideas for improving the site. Every message is read and reviewed carefully by our team and helps shape future updates, fixes and new features. Your input makes the service easier to use and more reliable for everyone, so do get in touch and tell us what you think.